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Job

Customer Success Analyst

  • Job ref:

    149428

  • Location:

    Dunwoody, United States

  • Sector:

    Information Technology

  • Contact:

    Aaron McCurdy

  • Published:

    3 months ago

  • Consultant:

    #

Customer Success Analyst
 
Term: 3-6 month Contract-to-Hire
 
Location:  Atlanta, GA (Perimeter area)
 
We have an exciting opportunity for a Customer Success Analyst to join a disruptive startup that has the backing of Fortune 500 leaders.  This is a contract-to-hire opportunity in the Perimeter area of Atlanta.  Learn from accomplished and smart leadership with the opportunity to grow as the company grows and a culture where success is noticed and appreciated and management is genuine, pleasant and straight forward.  You will also be exposed to leadership that has led in some of the top Fortune 500 companies.  Competitive compensation and full benefit package await you!  As the Customer Success Analyst, you will:
  • Engage with customers as the central point of contact for customer success and satisfaction during the customer on-boarding lifecycle, working with and escalating customer requests to technical operations, professional services, product management, and account management resources on behalf of customers to ensure customer satisfaction, retention, and expansion.
  • Work with Project Management during the implementation of new customers to ensure customer goals and strategic objectives are met
  • Ensure endangered accounts are being tracked and issues are resolved appropriately
  • Participate in kickoff and as key escalation resource during implementation cycle to resolve delays and issues and consistently communicate through the on-boarding lifecycle.
  • Be the primary contact for inbound communication from customers; responsible for relaying and escalating requests to appropriate groups and ensuring quick resolutions to problems
QUALIFICATIONS:
  • 3+ years in a related function with direct customer advocacy, and growing customer satisfaction, adoption, and retention
  • Technical implementation experience or some Information Technology background (will liaise with IT, sales, marketing, customers) and ideally have worked with on-boarding customers for SaaS solultions.
  • Ability to build repeatable processes (customer on-boarding)
  • Bachelor’s Degree in Information Systems, Business, other related fields  
To find out more, apply to firstPRO today!