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Job

Field Services Technician

  • Job ref:

    151640

  • Location:

    Raleigh-Durham, United States

  • Sector:

    Information Technology

  • Contact:

    Adam Piede

  • Published:

    3 months ago

  • Consultant:

    #

Growing and stable company has an immediate need for an IT Field Service Technician on a direct hire basis in the Raleigh Durham area.  In this role, you will travel by your personal vehicle and assist various remote locations with onsite/face to face technical support the majority of the week.  This is a well-rounded, level 2 / level 3 analytical and troubleshooting support position, and issues may involve Windows Servers and services, Active Directory, laptops, PC's, phones, Thin Clients, and assisting telco/network teams as needed.   You should have excellent customer service skills and can keep accurate documentation for each location.  You will be reimbursed for mileage (95% of the work is on the road at sites) and be paid a competitive base salary.

Requirements:

  • Bachelor's Degree or Certifications at a minimum - A+, MCDST, etc.
  • 2+ years of level 2 and 3 experience resolving complex issues around end user devices, Thin Clients, printers, Active Directory, in a Windows environment (servers and services).
  • Must have core networking knowledge to install switches, change routers, access points. 
  • Excellent attitude and customer service mentality to interact with users in-person.
  • Must have reliable vehicle to travel to sites.
  • Must be able to lift 50 pounds unassisted.
  • Preference: Citrix environment experience.