Atlanta, United States
11 months ago
Stable company has an immediate need for a Service Desk Specialist (Level 2). In this role, you will work primarily on the phones, supporting internal users with ticket volumes averaging 40-60 per day. You will support a Windows environment, MS Outlook, basic to intermediate Active Directory support (creating accounts, etc.), software/hardware support, Lenovo desktop support if needed, printer support (they have hundreds of HP printers), and much more. This is a well-established company and an awesome place to have a career. They have a positive environment and people love working at this company.
The hours are targeted to be 9:30am to 6:00pm or 11:30-8:00 PM. There will be some on-call rotation support on nights/weekends as needed.
Hourly Rate: $21-23/hr
- 2+ years’ help desk/service desk experience in a Windows environment, good at troubleshooting Outlook, hardware/software support, Active Directory.
- Can reset HP printers effectively using print management.
- Very well-spoken, enjoys phone support, positive attitude is essential.
- Preferences: Lotus Notes; Remedy, Citrix; Bachelor’s Degree; A+ cert.