Help Desk Analyst (Tier 2)

  • Job ref:


  • Location:

    Atlanta, United States

  • Sector:

    Information Technology

  • Job type:


  • Contact:

    Adam Piede

  • Published:

    11 months ago

  • Consultant:


Stable company has an immediate need for a Service Desk Specialist (Level 2).  In this role, you will work primarily on the phones, supporting internal users with ticket volumes averaging 40-60 per day.  You will support a Windows environment, MS Outlook, basic to intermediate Active Directory support (creating accounts, etc.), software/hardware support, Lenovo desktop support if needed, printer support (they have hundreds of HP printers), and much more.  This is a well-established company and an awesome place to have a career.  They have a positive environment and people love working at this company. 

The hours are targeted to be 9:30am to 6:00pm or 11:30-8:00 PM.  There will be some on-call rotation support on nights/weekends as needed.

Hourly Rate: $21-23/hr


  • 2+ years’ help desk/service desk experience in a Windows environment, good at troubleshooting Outlook, hardware/software support, Active Directory.
  • Can reset HP printers effectively using print management.
  • Very well-spoken, enjoys phone support, positive attitude is essential.
  • Preferences:  Lotus Notes; Remedy, Citrix; Bachelor’s Degree; A+ cert.