Helpdesk Technician (Tier 2)

  • Job ref:


  • Location:

    Alpharetta, United States

  • Sector:

    Information Technology

  • Contact:

    Seth Deaver

  • Published:

    over 1 year ago

Help Desk Technician (Tier 2)
Location:  Alpharetta, GA
Direct Hire/Permanent hire
Are you a Tier 2 Help Desk Technician looking to join a stable and rapidly growing small company in Alpharetta on a direct-hire basis?  As a Tier 2 Help Desk Technician, you will be part of a fast-paced and growing team that supports internal and remote customers using an array of technical skills. The position supports different tools and technologies while making major impacts on a small and agile team. The ideal candidate will have 3+ years of prior end user technical support experience. Working knowledge of hardware diagnostics and repair (printers, desktops, laptops, handheld devices) is required. Solid networking understanding and troubleshooting ability. Strong communications, attention to details and customer service skills required.
Essential Duties and Responsibilities:
• Manage incoming support calls, prioritize issues and accurately communicate information to the Technical Support Manager
• Escalate unresolved issues to the next level of support personnel when necessary
• Troubleshoot Active Directory, Group Policy, TCP/IP, DHCP, DNS and other network connectivity issues
• Diagnose and resolve problems with desktops, notebooks, tablets and printers
• Assist with physical security administration and configuration
• Responsible for the set-up, maintenance and troubleshooting of all computers for new employees
• Assist with maintaining the standard Windows OS build, patch level and applications
• Develop documentation, flowcharts, layouts, diagrams, charts, etc. for reference and audit requests
• Proven experience as a help desk technician (3+ years)
• Tech savvy with working knowledge of office automation products, remote control applications and basic cloud services
• Hardware support for PCs, mobile devices, multi-functional units
• Network Server Administration: Microsoft Windows Server 2012 (Active Directory/Group Policy management)
• Windows Server 2008, 2012, 2016
• Office 365 Administration (User account setups, changes, modifications, permissions, SharePoint assistance)
• Experience with Windows 7, 8, 10 and Office 2016, O365 applications
• Knowledge of network infrastructure, IP addressing, DHCP, DNS, etc.
• Mobile Device Management and mobile application deployment
• Anti-virus knowledge & support
• Cabling and troubleshooting Desktop PC hardware and software
• Working knowledge of an IT Service Management Suite (Samanage preferred)
• VoIP phone experience
• BSc/BA in IT, Computer Science or relevant field
If this sounds like you, apply to firstPRO today!