IT Service Desk Specialist

  • Job ref:


  • Location:

    Atlanta, United States

  • Sector:

    Information Technology

  • Job type:


  • Contact:

    Patrick Dyer

  • Published:

    9 months ago

  • Consultant:


We are actively looking for an IT Support / Help Desk Analyst to join our team on and indefinite contract basis. This position provides telecommunication, desktop hardware and software support that include: installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting. Other responsibilities include mobile support and Audio-visual setup.

Primary Responsibilities:

  • Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad)
  • Provide first and second level support for complex problems
  • Work across multiple IT support Groups
  • Assist in the developing and deploying of computer images for laptop and desktop systems
  • Support the set-up and maintenance of all end user hardware and software
  • Assist in the support of all iOS wireless devices
  • As assigned, completely configure, test and install files, applications and printers
  • Record and resolve or escalate incoming support requests in various ticket tracking tools
  • Work with telecommunications provider in the support of audio conferencing
  • Assist with audio and visual support


  • 4+ years’ experience in Information Technology help desk support
  • Able to manage group policies and set-up users in Active directory.
  • Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
  • Ability to solve advanced problems and trouble-shoot complex issues
  • Apple iOS support experience
  • Associate’s Degree of Bachelor's degree highly desired.