Billing Analyst - Rated Usage
Location: Perimeter, Atlanta, GA
The Rated Usage Billing Specialist is an administrator of rated usage data and billing job processes in Salesforce and with our proprietary usage service. In a SaaS Marketing Software company, rated usage billing is a critical function to get right in the customer experience because customers want to have predictability and insight into usage so they can maximize their marketing spending to get optimal return on their advertising dollars. This role is responsible for working closely with the rated usage and order management teams, the sales and renewals teams, and the order to cash team in the end-to-end order to cash process. This is an opportunity to work for a mid-size market-leader with great opportunities for growth; the role is responsible for critical functions within a unique company with best-of-class IT systems and processes
- Calculate customer usage against each customer’s committed volume
- Ensure overage processes result in accurate invoices to the customer
- Research and resolve usage billing problems or issues
- Reports to Order Operations Manager
- High school diploma/GED required (College degree preferred)
- Experience with SaaS billing, preferably with rated usage expertise
- Solid data analysis skills with good working knowledge of excel
- Ability to manage stress in a fast-paced environment
- Strong knowledge of Software billing processes, preferably with Salesforce experience
- Bachelor’s degree
- Financial Analyst-level analytical skills with experience dealing with large data sets
- Expertise in dealing with customer billing issues in ways that enhance the customer experience
Please apply in confidence!
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