Service Desk Specialist

  • Job ref:


  • Location:

    Atlanta, United States

  • Sector:

    Information Technology

  • Contact:

    Charles Voelker

  • Published:

    10 months ago


The Service Desk Analyst is the firm’s Technology Tier I support. This position is primarily responsible for first level phone and email support for the firm on a variety of telecommunication, hardware and software applications.


  • Day to day responsibilities include answering first line help desk calls and responding to emails for all office locations.
  • Follow IT asset management procedures for handling IT assets including intake of new equipment, moving of existing equipment and retiring end of life equipment.
  • Following the  IT ticket procedure, logs all requests, issues and resolutions.
  • Following the IT procedure, escalates issues to Team Lead or Network Operations Team promptly.
  • Completes special projects as time permits.
  • Performs other duties as assigned by Chief Information Officer or Service Desk Team Lead.


  • High school diploma required; Bachelor’s Degree and law firm industry experience preferred
  • One year minimum experience performing hands-on technical support is required
  • Required to cover late shift and participate in an on-call rotation. Overtime hours as necessary
  • Proficiency with Microsoft Word, Excel and Outlook
  • Hands-on experience with Windows 7, Windows 10, Office 2010, Office 365
  • General computer troubleshooting skills
  • Training skills would be helpful
  • Critical thinker and tenacious problem solver
  • Very customer service oriented, with excellent communications skills