Our client is a market leader in their niche, investing in commercial real-estate. They wish to hire a Support Analyst that will be responsible for supporting their MRI software, company-wide and act as the initial point of contact to all users. This will require a high level of customer service to the users to ensuring that they are fully supported so that the company can meet business deadlines.
Essential daily duties will include:-
- Address support tickets and escalate to IT support as required.
- Provides assistance resolving and ensuring that issues associated with the system are resolved within agreed service levels
- Creates and runs reports in MRI software
- Update MRI documentation as required (e.g. procedures, user guides, training documentations and e-Learning tutorials)
- Process MRI related records (e.g. change requests, issues log, enhancement requests)
- Thoroughly test fixes and enhancements updating test scripts prior to deployment to the live system
- Assist with system upgrades and service pack testing as required
- Integrates MRI with other software
Job Requirements:-
- Bachelor's Degree preferred in an IT or related field or Associate Degree
- 2+ years of Technical Support experience (Level 1 or 2 support)
- Knowledge of Argus a strong plus
- MRI real-estate software required
- Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, customer-focused operations organization
- Ability to explain technical information to non-technical users
- General understanding of network components
- Excellent Knowledge of Windows operating systems and desktop applications including MS Office 365