Our client is a market leader in their niche, investing in commercial real-estate. They wish to hire a Support Analyst that will be responsible for supporting their MRI software, company-wide and act as the initial point of contact to all users. This will require a high level of customer service to the users to ensuring that they are fully supported so that the company can meet business deadlines.

Essential daily duties will include:-

Address support tickets and escalate to IT support as required.
Provides assistance resolving and ensuring that issues associated with the system are resolved within agreed service levels
Creates and runs reports in MRI software
Update MRI documentation as required (e.g. procedures, user guides, training documentations and e-Learning tutorials)
Process MRI related records (e.g. change requests, issues log, enhancement requests)
Thoroughly test fixes and enhancements updating test scripts prior to deployment to the live system
Assist with system upgrades and service pack testing as required
Integrates MRI with other software

Job Requirements:-

Bachelor's Degree preferred in an IT or related field or Associate Degree
2+ years of Technical Support experience (Level 1 or 2 support)
Knowledge of Argus a strong plus
MRI real-estate software required
Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, customer-focused operations organization
Ability to explain technical information to non-technical users
General understanding of network components
Excellent Knowledge of Windows operating systems and desktop applications including MS Office 365