Support Analyst- MRI Software

  • Job ref:


  • Location:

    Atlanta , United States

  • Sector:

    Accounting & Finance

  • Contact:

    Steve Whiting

  • Published:

    12 months ago

  • Consultant:


Our client is a market leader in their niche, investing in commercial real-estate. They wish to hire a Support Analyst that will be responsible for supporting their MRI software, company-wide and act as the initial point of contact to all users. This will require a high level of customer service to the users to ensuring that they are fully supported so that the company can meet business deadlines.

Essential daily duties will include:-

  • Address support tickets and escalate to IT support as required.
  • Provides assistance resolving and ensuring that issues associated with the system are resolved within agreed service levels
  • Creates and runs reports in MRI software
  • Update MRI documentation as required (e.g. procedures, user guides, training documentations and e-Learning tutorials)
  • Process MRI related records (e.g. change requests, issues log, enhancement requests)
  • Thoroughly test fixes and enhancements updating test scripts prior to deployment to the live system
  • Assist with system upgrades and service pack testing as required
  • Integrates MRI with other software 

Job Requirements:-

  • Bachelor's Degree preferred in an IT or related field or Associate Degree 
  • 2+ years of Technical Support experience (Level 1 or 2 support)
  • Knowledge of Argus a strong plus
  • MRI real-estate software required
  • Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, customer-focused operations organization
  • Ability to explain technical information to non-technical users
  • General understanding of network components
  • Excellent Knowledge of Windows operating systems and desktop applications including MS Office 365