Tier 2 Help Desk Support

  • Job ref:


  • Location:

    Alpharetta, United States

  • Sector:

    Information Technology

  • Contact:

    Lisa Windsor

  • Published:

    about 1 year ago

  • Consultant:


We are looking for a strong Tier 2 Help Desk Support to join our team for a permanent role in the Alpharetta area.  You will work with a team that supports both internal and external customers.  You will support a variety of technologies including O365, Windows OS, Active Directory, hardware and printer support and much more.  The ideal candidate will have 3+ years of prior end user technical support experience and have proven customer service and troubleshooting skills.  A strong understanding of networks is also desired.  We offer a competitive salary, as well as 100% paid healthcare for the employee, 401k plan, and generous PTO.


  • 3+ years of experience in a Help Desk position providing support for 100+ internal and external customers
  • 3+ years of experience troubleshooting Hardware for PCs, mobile devices, printers
  • 3+ years of experience supporting Active Directory including Group Policy Management
  • Experience with Office 365 Administration (User account setups, changes, modifications, permissions, SharePoint assistance)
  • Experience supporting Windows 7, 8, 10 and Office 2016, O365 applications
  • Knowledge of network infrastructure including IP addressing, DHCP, DNS, is preferred.
  • Mobile Device Management and mobile application deployment
  • BS/BA in IT, Computer Science or relevant field