Medical Front Desk Receptionist

firstPRO 360 is assisting our client in Cumming, GA in their search for an experienced Medical Front Desk Receptionist. We are seeking a friendly, organized, and detail-oriented individual who enjoys working with patients and thrives in a fast-paced medical office environment. The ideal candidate will have previous medical front desk experience, excellent communication skills, and a strong commitment to providing outstanding patient care.
 
Key Responsibilities

• Greet patients and provide a welcoming, professional experience.
• Manage patient check-in and check-out processes.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Answer high-volume incoming calls and respond to patient inquiries.
• Verify insurance eligibility, benefits, and patient information.
• Collect copayments, deductibles, and outstanding patient balances.
• Accurately enter and update patient demographics and insurance information.
• Maintain patient records and documentation within the Electronic Medical Records (EMR) system.
• Assist with referrals, prior authorizations, and medical records requests as needed.
• Coordinate with providers, clinical staff, and other departments to ensure smooth daily operations.
• Maintain patient confidentiality and ensure HIPAA compliance.
• Resolve patient concerns professionally while providing excellent customer service.

 
Qualifications & Requirements

• 1–2+ years of medical front desk or medical receptionist experience preferred.
• Experience in a physician’s office, medical practice, or healthcare setting.
• Knowledge of medical terminology and insurance verification procedures.
• Experience with EMR/EHR systems such as Epic, eClinicalWorks, Athenahealth, or similar platforms.
• Strong computer skills and proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and multitask in a busy medical office.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Friendly, professional demeanor with a patient-focused approach.
• Ability to work independently and collaboratively with medical staff.

 
Why This Opportunity?
This is a great opportunity for someone who enjoys interacting with patients and wants to be part of a supportive healthcare team. We are looking for a dependable, positive individual who takes pride in delivering excellent patient service and keeping the front office running smoothly.